Always responding.
Always evolving.

Tragedy, crisis, and crime shatter lives every day. First responders — police, firefighters, and paramedics — are visible when they arrive to investigate crimes and rescue victims. But what happens after the sirens fade? Who helps survivors face the shock, make sense of the chaos, and begin to pick up the pieces?

Victim Services Toronto (VST) ensures that no victim of crime or sudden tragedy faces the physical, emotional, social, legal, or financial impacts alone.

In 2024, VST supported more than 18,000 victims — one-third of all calls responded to by Toronto Police.

Responding to the complex needs of each survivor requires a team with deep and diverse expertise. From Crisis Intervention to Human Trafficking, from Neighbourhood Advocates to Court Support Specialists, 74% of our staff bring lived experience to their work — meeting survivors with understanding and skill.

But it’s not enough. Every situation is different. Truly supporting survivors means continually evolving — building new programs, practices, and systems to meet today’s and tomorrow’s needs.

In this report, you’ll see how in 2024 we strengthened our expertise, expanded our reach, and built the infrastructure needed to ensure no victim faces the road ahead alone.